The best Side of Samanaga
The best Side of Samanaga
Blog Article
The Samanage interface suffers just a little from seeking to cram a great number of capabilities and selections into what is essentially one particular World wide web interface. Almost everything is stored in sections which make simply enough feeling for being practical but it was in many cases tough to locate particular features Once i essential them.
Most likely the most typical good opinions about Samanage is its trusted buyer aid. “We are able to Speak to them by means of chat, e-mail, telephone… the options give us a great deal of overall flexibility,” outlined just one of many glad clients.
This certification is granted to products which provide Particularly large amount of person encounter. We evaluated how simple it's to get started on working with Samanage And exactly how very well-created its interface and features are to aid the get the job done method. Right after some time used dealing with the software package we uncovered their interface extremely simple to comprehend.
“Deploying an employee services administration way of thinking, coupled with an organization-huge service desk platform that supports it – like Samanage -- might help enhance staff productiveness and superior join staff members for their clients. We're excited about the chance to bring our goods together with the reach and toughness of SolarWinds to enable IT corporations in firms of all dimensions to attain greater enterprise outcomes.”
We talked to Doron Gordon, founder & CEO of Samanage, and asked him several thoughts that we hope reveal a little bit more about Samanage like a software program and its purpose in supporting your work.
Its ability to streamline help workflows, increase visibility throughout IT functions, and supply outstanding shopper guidance have earned the computer software certainly one of our main awards.
A quick fix for This is often to offload the mundane minimal jobs from IT assistance and make a self-support portal. Most helpdesk solutions provide this aspect, Samanage provided. But not all are ITIL-Accredited, so that they deficiency entire provider catalog abilities that Samanage functions.
There’s practically nothing exclusive concerning the Awareness Foundation–search, tags, edit, documentation are all standard functions–apart from to claim that it’s backed by a dependable ITIL-compliant backend.
I have an understanding of This is often an recognized profits product for Substantially on the business software program world, but in today of Obviously priced, cloud-managed services like Cayzu and Freshdesk, It is really discouraging to not have all the ability to entire my transaction quickly.
Eventually. But in comparison to easier and cleaner interfaces, even from competitors with similarly broad feature sets like Vivantio Pro, I discovered its crowded person interface challenging to navigate.
By way of example, a missed weekly anti-virus upkeep sends off a warning, although a missed quarterly activity alerts us that a vital process has become neglected and might open our databases to doable hacks. Other noteworthy characteristics of Samanage SLA are:
As for reports, Samanage delivers lots of options like practical reports displaying data on incidents and stock reports and contract reports. The chance to develop custom made studies is likewise involved, that may be a boon for those who've taken some time to develop tailor made fields and workflows.
Tagging causes it to be easier to determine the item’s position and assign it to end users and track its effectiveness. In the same way, the assistance desk has robust computer software repository. You can certainly retrieve software program aspects, and, much more critically, detect safety bugs or unauthorized set up.
Your IT guidance might also document ideal techniques and customary troubles and cull them into website FAQs inside the Samanage’s Understanding Base. This alone can cut down resolution workload so IT assist can target solving additional intricate problems.